You may remember that back in December I received a box of goodies from a company called Degustabox. They are a monthly subscription box service and their boxes contain 10 to 15 surprise food products and costs £12.99 a month. If you read my original review you will know that I was very impressed with the box that I received, giving it 5 stars and I also hosted a competition for one of my readers to win their very own box.
Well here is where the problems began! Towards the end of January I received an email from my competition winner who hadn't yet received her prize. I had spoken to my contact from Degustabox who had asked me to review the January and February boxes and I was expecting a delivery the following week so had assumed that her prize would be delivered at the same time. Just to make sure however, I dropped her an email to make sure that it was on the way.
In fact I sent a couple of emails as for some reason getting a reply from Degustabox seems like a difficult thing to do. Having kept in contact with my competition winner there was still no sign of her prize and in the mean time my January box had been delivered. I did eventually get a reply after trying another email address and my contact obviously got confused because she started talking about my winner living in the Isle of Wight (she doesnt!) and referred to her by a completely different name. I of course corrected her but I have to admit this did start to ring alarm bells...obviously I was not the only having problems!
I sent another email at the beginning of February to their customer services team explaining my concerns about the prize not being sent out. I also explained that I had received the January box but due to the awkward position that they had put me in I was not happy to review it. I got a reply from my usual contact who gave me some story about problems with their courier and promised to resolve it.
On February the 24th I was contacted and asked if there was a problem with my box as they hadn't heard from me and if I could post my review in the next few days they would be very grateful! I couldn't believe the cheek of it! I would like to point out that this email was from the lady I had been dealing with all along! I replied and explained yet again that I was not prepared to review the box until the prize had been sent out.
I did toy with the idea of posting a bad review but I thought I that would give Degustabox the benefit of the doubt again and give them another chance to sort this out. Apparently the prize had mysteriously disappeared and so they had arranged with the winner to receive the February box instead. They asked me to let them know if I was still interested in receiving the February box. I would have thought that it was obviously from previous emails that I was not going to be doing any more reviews for Degustabox.
So on Tuesday this week I got a delivery via UK Mail and guess what it was...February's Degustabox! Well this was a bit of a surprise but this gave me hope that perhaps my competition winner had finally received hers! I dropped her an email but sadly the news was not good, still no sign of her prize despite Degustabox promising her that would be delivered last week. And guess what...no replies to her emails either!
Well I am not going to waste my time reviewing this month's box, or the previous one as I do not want to give this organisation any more publicity. I feel extremely let down and disappointed in their customer service and you only have to look at their Facebook feed and see that I am not the only one who has had issues.
So if any of my readers have signed up to Degustabox following my original review and also received a bad service then I would like to apologise. I am also very grateful to the lady who won my competition for her patience and understanding with me about her missing prize and hopefully between us we will manage to get a decent response (or just a response!) from Degustabox.
It's such a shame as the idea of the box is such a good one but their customer service is quite frankly appalling. Perhaps this post will get their attention!
Wednesday, 5 March 2014
These biscotti were part of my order from Nifeislife.com who are an Italian Food Delivery service with a vast online store. The 400g bag was £1.64 and one biscuit contains 72 calories.
It's been a while since I have tried biscotti but I remember loving these sweet biscuits in the past. Divella isn't a brand that I have tried before a quick google tells me that they make all sorts of Italian products including pasta and lots of tomato based products. These Ottimini biscuits come in a few different flavours including chocolate chip with you can also find via Nifeislife.com
The biscuits look little doughnuts and apparently they are something that Italians would eat with breakfast but I personally prefer this sort of thing as a snack! They tasted rich and buttery, a lot like shortbread but I would say that they are lighter in texture with more of a crunch from the sugar crystals.
Both Mr Review Addict and I loved Divella Ottimini Biscotti and as they come in a big bag it is very hard to just eat 1! Perfect with a cup of strong black coffee!
Tuesday, 4 March 2014
Nifeislife.com is an Italian Food Delivery website and they recently offered me the chance to try out their service in return for an honest review. Nife stands for Nice Italian Food Everyday and this is the idea behind Nifeislife.com; they want to make quality Italian food available across the UK at affordable prices.
They offer a huge range of products including fresh fruit and vegetables, fresh buffalo mozzarella which is flown in twice a week, parma ham, cooking sauces, bakery goods and pastas just to name a few items. I was able to select a range of products to try and it was a very easy process, just like ordering online from any supermarket and I really was amazed at the number of items that they had.
I selected several pastas (fresh and dried), 3 different sauces, some biscuits and snacks, some drinks, a bag of courgettes and a fresh Italian fruit box. All of this which you can see in my top photo, came to just over £40 which I thought was very reasonable indeed.
The parcel arrived via a courier and was very well packaged. The glass jars were wrapped in plenty of bubble-wrap and the fresh pasta came with an ice pack to keep it cool.
I won't go into detail of every single product that I ordered because there was so much and some of these products I will review separately but I did want to make a special mention of the Italian fruit box. This was a 3kg box which is priced at £10 and contains the available fruit at the time of ordering. Mine contained some clementines, golden apples, kiwis, some absolutely gorgeous and unbelievably juicy Sicilian oranges and some of of the biggest pears I have ever seen! All of the fruit was great quality and I thought that £10 was a real bargain, there was more than enough to fill my fruit bowl with some left over!
The range of products from nifeislife.com was fantastic and as someone who enjoys trying different foods, I loved having the opportunity to experience good quality Italian products that I might never had got the chance to try or even thought of trying. Look out for my reviews of some of the products that I ordered coming soon and why not head over to nifeislife.com and see what they have to offer.